Features
Everything Shipped to Automate Your Returns
Shopigent Returns replaces the manual, tedious work of processing returns with an AI agent that handles the full lifecycle — intake, decision, fraud check, refund, and label — so you can focus on growing your store.
🤖 AI Agent
The heart of Shopigent Returns. An MCP-powered agent analyzes every return request, applies your policy, and decides whether to approve, deny, or flag it for review — then executes the outcome automatically.
- Reads each return's items, reason, and order context
- Applies your configured policies with a confidence score
- Approves, denies, or routes to manual review
- Executes refunds and generates labels without your involvement
- Logs every decision for a full audit trail
⚙️ Policy Engine
Set the rules once and let the AI enforce them consistently. Configure conditions that map to outcomes automatically.
- Time windows — only accept returns within N days of fulfillment
- Amount limits — auto-approve under a threshold, flag above it
- Restocking fees — apply a percentage automatically
- Auto-approve or flag — decide per condition whether the agent acts alone or asks you
- Priority rules — control which policy wins when multiple match
🛒 Customer Portal
A self-service return flow your customers will actually use. No email back-and-forth, no support tickets.
- Customers enter their email to find their orders
- Select items and reasons from a clean interface
- Submit instantly — the AI takes it from there
- Fully embeddable / linked from your storefront
🛡️ Fraud Detection
Catch suspicious returns before they cost you money. The agent runs automated checks on every request.
- IP checks — geolocation and consistency checks
- Velocity analysis — repeated returns from the same customer
- Amount anomalies — unusually large or frequent returns
- Automatic flagging — suspicious requests are held for your review
💰 Auto-Refund
Refunds execute directly in Shopify via the Admin API. No copy-pasting, no manual actions.
- Full or partial refunds based on the policy decision
- AI agent processes refunds end-to-end
- Every transaction recorded in your decision log
📦 Label Generation
When a return is approved, a return label is generated automatically.
- SendCloud, Shippo, or EasyPost — bring your provider
- Labels auto-generate on approval
- Send directly to the customer without manual steps
🔁 Exchanges
Offer customers an exchange instead of a refund when it makes sense.
- Route approved returns to exchange workflows
- Seamless integration with your return flow
📊 Analytics
See exactly what the AI is handling for you.
- Return rate trends
- Auto-resolution percentage
- Fraud caught and money saved
- Top return reasons
🔔 Notifications
Keep you and your customers informed automatically.
- Email notifications on approve, deny, and refund
- SMS alerts for high-priority events (Pro)
How It Works
- Connect — install the app and authorize your Shopify store
- Configure — set your policies in the Policies page
- Automate — the AI agent handles returns end-to-end, or flags the ones you want to review