Features

Everything Shipped to Automate Your Returns

Shopigent Returns replaces the manual, tedious work of processing returns with an AI agent that handles the full lifecycle — intake, decision, fraud check, refund, and label — so you can focus on growing your store.

🤖 AI Agent

The heart of Shopigent Returns. An MCP-powered agent analyzes every return request, applies your policy, and decides whether to approve, deny, or flag it for review — then executes the outcome automatically.

  • Reads each return's items, reason, and order context
  • Applies your configured policies with a confidence score
  • Approves, denies, or routes to manual review
  • Executes refunds and generates labels without your involvement
  • Logs every decision for a full audit trail

⚙️ Policy Engine

Set the rules once and let the AI enforce them consistently. Configure conditions that map to outcomes automatically.

  • Time windows — only accept returns within N days of fulfillment
  • Amount limits — auto-approve under a threshold, flag above it
  • Restocking fees — apply a percentage automatically
  • Auto-approve or flag — decide per condition whether the agent acts alone or asks you
  • Priority rules — control which policy wins when multiple match

🛒 Customer Portal

A self-service return flow your customers will actually use. No email back-and-forth, no support tickets.

  • Customers enter their email and verify with a one-time code (OTP) — secure by default
  • Select items and reasons from a clean interface
  • Submit instantly — the AI takes it from there
  • Fully embeddable / linked from your storefront
  • Each store gets its own portal URL: returns.greeknous.com/return?shop=YOUR_STORE.myshopify.com

Full portal setup guide →

🛡️ Fraud Detection

Catch suspicious returns before they cost you money. Configurable rules with automatic flagging.

  • Custom rules UI — max returns per customer (in N days), max value per return, blocked countries, suspicious email domains
  • Velocity analysis — repeated returns from the same customer within the time window
  • Amount anomalies — unusually large returns flagged for manual review
  • Automatic flagging — fraud-flagged returns stay PENDING for manual review (skip auto-approve)
  • Fraud Signals — every triggered rule creates a fraud signal with activity log entry
  • MCP check_fraud tool — AI agents can evaluate fraud rules autonomously

💰 Auto-Refund

Refunds execute directly in Shopify via the Admin API. No copy-pasting, no manual actions.

  • Full or partial refunds based on the policy decision
  • AI agent processes refunds end-to-end
  • Every transaction recorded in your decision log

🔀 Partial Returns

Customers can return specific items from an order — not everything.

  • Select individual items with per-item quantities in the customer portal
  • The refund only covers the selected items
  • Reduces shipping costs and improves customer satisfaction

💳 Store Credit

Issue store credit instead of a refund to keep customers coming back.

  • Set storeCredit: true in approve_return to create a store credit discount code
  • Great for exchanges and promotional returns
  • Customers spend more with store credit than cash refunds

🔐 Confirmation Gate

All destructive MCP actions require a two-step confirmation for security.

  • Agent calls issue_confirmation_token → receives an HMAC-signed token (5-min TTL)
  • Agent passes the token to approve_return or deny_return
  • Prevents accidental or unauthorized executions

📦 Label Generation

When a return is approved, a return label is generated automatically.

  • SendCloud, Shippo, or EasyPost — bring your provider
  • Labels auto-generate on approval
  • Send directly to the customer without manual steps

🔁 Exchanges

Offer customers an exchange instead of a refund when it makes sense.

  • Route approved returns to exchange workflows
  • Seamless integration with your return flow
  • Creates a draft order for the replacement variant (Pro plan)

📊 Analytics

See exactly what the AI is handling for you.

  • Return rate trends
  • Auto-resolution percentage
  • Fraud caught and money saved
  • Top return reasons

🔔 Notifications

Keep you and your customers informed automatically.

  • Email notifications on approve, deny, and refund — sent from shopigent@greeknous.com with branded logo
  • Custom sender — each email includes the store name and branded Shopigent Returns logo
  • Email types: Return received, Return approved (with refund amount), Return denied (with reason), Refund processed, Return shipping label
  • SMS alerts (Pro plan) — email-to-SMS gateways + optional Twilio for high-priority events

How It Works

  1. Connect — install the app and authorize your Shopify store
  2. Configure — set your policies in the Policies page
  3. Automate — the AI agent handles returns end-to-end, or flags the ones you want to review

Get Started → · View Pricing →