Roadmap

Product Roadmap

Here's what we're working on and what's coming next for Shopigent Returns. This is a living document — priorities shift based on merchant feedback, so check back regularly.

🚀 Recently Shipped

  • AI Agent v1 — MCP-powered agent analyzes, approves, denies, exchanges, and refunds returns automatically
  • Policy Engine — Configurable rules with time windows, amount limits, restocking fees, and auto-approve
  • Customer Portal — Self-service return initiation at returns.greeknous.com/return with OTP email verification
  • Partial Returns — Customers select specific items with per-item quantities
  • Instant Store Credit — Issue store credit instead of a refund (via approve_return)
  • Exchange Workflow — Create draft orders for replacement variants (Pro plan)
  • Confirmation Gate — HMAC-signed confirmation tokens for approve/deny
  • Advanced Fraud Rules — Max returns, max value, blocked countries, suspicious email domains
  • SMS Notifications — Email-to-SMS gateways + optional Twilio (Pro plan)
  • Fraud Detection — IP checks, velocity analysis, amount anomalies
  • Auto-Refund — Direct Shopify refund execution via Admin API
  • Label Generation — SendCloud, Shippo, and EasyPost integration
  • Email Notifications — Automated emails on approve/deny/refund
  • Analytics Dashboard — Return rate, auto-resolution %, trends, top reasons
  • Documentation Site — Full docs with guides, changelog, and blog

🔜 In Progress (Next 30 Days)

  • Return Window Reminders — Automated email/SMS reminders before the return window closes
  • Bulk Actions — Select and approve/deny multiple returns at once
  • Improved Analytics — Charts, exportable reports, fraud savings calculator

📋 Planned (Next 90 Days)

  • Deep Return Reason Analytics — Understand why customers return with AI-powered reason categorization
  • Partial Refund Automation — AI agent decides refund amounts based on item condition and policy
  • RMA Number Generation — Custom RMA number format for each store
  • Shopify Flow Integration — Connect returns workflow to Shopify Flow for custom automations
  • Multi-store Support — A premium plan tier for merchants running multiple Shopify stores (not yet available)

💡 Under Consideration

  • Returns Portal White-label — Custom domain, branded emails, and portal theming
  • Print-at-home Labels — Direct thermal label printing from the dashboard
  • International Returns — Multi-currency, cross-border return shipping
  • Restocking Automation — Auto-restock returned items via Shopify inventory API
  • Returns Insurance — Integrated shipping insurance for high-value returns
  • Public API — REST API for integrating returns into custom workflows

📬 Have a Suggestion?

We build based on merchant feedback. If there's something you'd like to see on the roadmap, let us know.

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